Terms of Service
Welcome to Meri Pawri. By using our website and services, you agree to comply with and be bound by the following terms and conditions.
1. Custom AI Artwork
Meri Pawri uses advanced AI tools to generate highly customized artwork based on the pet photos you upload. By uploading a photo, you confirm that you own the rights to the image. Because our art is generated uniquely for you, minor variations in style, color, and positioning may occur compared to sample images.
2. Order Processing
Once an order is placed, our system immediately begins the custom design generation. Therefore, orders cannot be cancelled or modified once payment has been confirmed.
3. Intellectual Property
The final generated artwork remains the intellectual property of Meri Pawri, but you are granted a non-exclusive license to use the printed items for personal use. You may not resell the artwork or our digital designs.
4. Modifications to Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice at any time.
Privacy Policy
At Meri Pawri, we are committed to protecting your privacy. This policy outlines how we handle your personal information.
1. Information We Collect
We collect information when you place an order, including your name, shipping address, email address, phone number, and the photos you upload of your pets.
2. How We Use Your Information
Your information is used strictly to fulfill your order, process payments via our secure payment gateway (Razorpay), and send you order updates (via email or WhatsApp).
3. Pet Photos
The photos you upload are used exclusively for generating your custom pet artwork. We do not sell your photos or use them for marketing without your explicit permission.
4. Data Sharing
We share necessary details (name, address, custom design file) with our printing and fulfillment partner (Qikink) strictly for manufacturing and shipping your order. We do not sell your data to third parties.
Refund & Return Policy
Because every single product at Meri Pawri is custom-made uniquely for your pet, we cannot accept returns or exchanges for change of mind.
1. Personalized Items
All sales of personalized, custom-designed items are final. We cannot restock or resell an item printed with your specific pet's face and name.
2. Damaged or Defective Items
If your item arrives damaged, misprinted, or defective, we will happily replace it for you completely free of charge! Please contact us at customersupport@meripawri.com within 7 days of receiving the item with a clear photo of the defect, and we will dispatch a replacement immediately.
3. Order Cancellations
Since our AI design process begins immediately after an order is placed, we cannot accept cancellations once payment is confirmed.
Shipping Policy
1. Processing Time
Because your order involves generating custom AI artwork and printing it on demand, please allow 2 to 4 business days for production and processing before your order ships.
2. Shipping Time
Once dispatched, delivery takes approximately 3 to 7 business days depending on your location in India.
3. Tracking
You will receive an email and/or WhatsApp notification with a tracking link as soon as your order has been handed over to our delivery partners.
4. Shipping Costs
Shipping costs are calculated dynamically at checkout based on your delivery address and total order weight.